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GOT QUESTIONS?

Frequently Asked Questions

Questions about our products, a partnership enquiry, or research support? We aim to respond within 24 hours.
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Got A Question? We Are Here To Answer

Do your products come with a Certificate of Analysis (CoA)?
Yes. Every product we sell is supplied with a Certificate of Analysis confirming its identity, purity and batch details. If you need a copy for a specific order, simply contact our support team and we will send it over.
What payment methods do you accept?
We accept major debit and credit cards as well as bank transfer. All online payments are processed securely through our payment provider, and we never store your card details.
Are your products tested for quality?
Yes. Every batch we stock is sourced from trusted manufacturers and independently tested for purity and consistency before it is offered for sale. Quality control is built into every stage of our supply chain.
What are research peptides and compounds?
Research peptides and compounds are synthetic or naturally derived molecules used in scientific and laboratory studies to explore biological pathways, mechanisms of action and other experimental outcomes. These products are not approved for human consumption or medical use and are supplied strictly for laboratory and in vitro research.
How should I store research peptides once they arrive?
Most peptides are supplied as a freeze dried powder and should be stored in a freezer or fridge, away from direct light and moisture, as indicated on the product label. Once reconstituted, peptides should be refrigerated and used within the recommended timeframe for that compound.
How is my order packaged and shipped?
Orders are packed using lab appropriate materials designed to protect the integrity of the product during transit. Each order is dispatched with tracking, so you can follow its progress from our facility to your door.
Do you ship outside the UK?
We primarily ship within the UK, though we are able to deliver to a number of international destinations. If you are unsure whether we can ship to your location, please get in touch and we will confirm before you place your order.
How long will delivery take?
UK orders are typically dispatched within one to two working days and arrive shortly after via a tracked courier service. International delivery times vary depending on destination, and we will provide an estimated timeframe at checkout.
Can I return or exchange a product?
Because of the nature of our products, we are unable to accept returns once an item has been opened or its packaging seal has been broken, in line with standard practice for laboratory consumables. If an item arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery and we will arrange a replacement or refund.
Are these products suitable for human or veterinary use?
No. All products sold by Peptiq Ltd are intended strictly for laboratory research and development. They are not medicines, food supplements or cosmetic ingredients, and must not be used to diagnose, treat, cure or prevent any disease in humans or animals.
Do you offer pricing for bulk or institutional orders?
Yes. We work with research institutions and laboratories that require larger quantities, and we are happy to discuss volume pricing. Please contact our general business team with details of what you are looking for.
I have a question that is not answered here. What should I do?
Our team is happy to help with anything not covered above. You can reach us using the details on our Contact Us page, and we aim to respond to all enquiries within 24 to 48 hours.